Current version: October 1, 2026
This is a courtesy translation. The Spanish version is the legally binding one. By creating an account, accepting a team invitation or accepting a new version of these terms, you agree to these terms and to the Privacy notice.
Agenka is a brand operated by Agenka Inc., operating from Zapopan, Jalisco. Contact: hola@agenka.com.mx.
"Business" is whoever subscribes to Agenka, including the owner and invited staff. "Customer" is a person who books, writes to or calls a Business through Agenka. "Deposit" is what a Customer pays to hold an appointment. A "conversation" is the WhatsApp thread with one Customer within a 24-hour window, opened by the Customer's first message; the next Customer message after that window opens a new one.
A booking site, staff calendar, deposit collection, reminders, loyalty card and referrals, conversation inbox, an AI assistant for WhatsApp and web chat and, as an add-on, a voice receptionist. Some features need approval from third parties such as Meta or Stripe; the core service works and is billed without them.
You confirm you are of legal age, that your data is accurate and that you can bind the Business. You are responsible for your passwords and for everyone you give access to. Agenka records the terms version and the date and time each user accepts it: at signup, when accepting an invitation, and whenever a new version is accepted. Authorized Agenka staff may access an account only for support, fixes, fraud prevention or legal obligations.
Monthly prices in Mexican pesos, VAT included: Inicio $349 (up to 3 staff), Pro $649 (up to 6 staff, AI assistant, 200 WhatsApp conversations), Negocio $1,149 (unlimited staff, 350 conversations, custom domain, reports, no Agenka badge). Voice add-on: $149 for the line plus 100 minutes for $349 or 300 minutes for $899; requires a paid subscription. Overage: $5 per conversation (WhatsApp or your site's chat) above the plan allotment, up to the monthly cap you set in your dashboard — once reached, the AI stops answering new conversations until the next month and new messages keep landing in your inbox — and $4 per voice minute above the pack, calculated per calendar month on the 1st of the following month and added to your next charge. Unused allotments do not carry over. Price changes are announced at least 30 days ahead.
14 days free, no card, with Pro features. We email you 3 days and one day before it ends. If the trial ends without a plan the account is suspended: no new bookings and the assistants stop, but you can still pick a plan, withdraw your deposit balance and export your data.
Subscriptions renew monthly and are charged to your card through Stripe. If a charge fails you get 7 days of grace; after that the assistants pause while the calendar keeps working. If Stripe finally cancels the subscription for non-payment, the account is suspended as in section 6. Overage already used remains due.
Plan and voice add-on changes apply immediately and are prorated on your next charge.
Cancel anytime from the panel. A paid subscription stays active until the end of the paid period; a card-less trial cancels immediately. No refunds for partial months or unused features, unless the law requires otherwise.
Agenka may grant free or special plans at its discretion, with no subscription or overage charges, and may end them with at least 30 days' notice by email.
We issue CFDI invoices on request to Businesses that provide complete tax data. Please request it within the same month as the charge.
Unless the Business connects its own Stripe account, Agenka collects deposits on the Business' behalf as its collection agent. The money belongs to the Business, earns no interest and is kept apart from subscription billing. Net of Stripe's processing fee, each deposit becomes available 7 days after the charge and can be withdrawn by SPEI to the registered CLABE from $100. Agenka takes no commission on deposits or withdrawals. Refunds and chargebacks (plus Stripe's dispute fees) are deducted from the balance, or from later deposits if the balance is short; Stripe does not return its fee on refunded charges. When a Business leaves, its full balance is paid out, including amounts below the minimum, on request. With its own Stripe account, deposits go straight to the Business and Agenka never holds them.
The Business is solely responsible for its services, prices, schedules, cancellation and refund policies, the information it enters, its own privacy notice to its Customers and the consents needed to contact them.
For Customer data the Business is the controller and Agenka the processor: Agenka uses it only to provide the service under the Business' instructions, never for its own purposes, keeps it confidential and secure, uses only the sub-processors listed in the Privacy notice, helps answer data-subject requests and deletes it at the end of the relationship.
Message only Customers who contacted you or consented, and stop when asked. Follow Meta's WhatsApp Business and Commerce policies and Mexican law (LFPDPPP, consumer protection law, REPEP). No spam, illegal content or abuse of the platform. Agenka may suspend accounts that break these rules.
Answers are generated automatically by AI from the information the Business configures and may contain mistakes; the Business must review that information and supervise conversations. Calls handled by the voice receptionist are recorded and transcribed, and the Business must disclose this to its Customers.
The platform belongs to Agenka. The Business keeps the rights to its content and licenses it to Agenka to host and display it while providing the service.
We make reasonable efforts to keep the service available but do not guarantee it will be uninterrupted, and third-party outages are outside our control. To the extent permitted by law, Agenka's total liability is limited to the subscription fees paid in the three months before the event. This limit never applies to the Business' deposit balance.
Agenka may suspend or terminate an account for non-payment, breach, fraud, risk to others or a legal order, with prior notice when possible. The Business keeps access to withdraw its balance and export its data during the period in section 20.
Data can be exported as CSV at any time. After cancellation or suspension it is kept for 90 days and then deleted or anonymized, except records the law requires us to keep.
Material changes are published here with their date and you will be asked to accept them on your next visit to the panel; acceptance is recorded.
Mexican federal law. Courts of Zapopan, Jalisco, without prejudice to consumer rights before PROFECO where applicable.